Ontario bans disconnection of electricity during winter months

Nov 4 2017, 12:05 am

Anyone struggling to pay their electricity bill over the winter will no longer have to worry about being disconnected.

On November 2, the Ontario Energy Board (OEB) announced that it would be banning the disconnection of residential customers because of non-payment from November 15 to April 30, known as the Disconnection Ban Period.

“The OEB finds it to be in the public interest at this time to amend the licences of all electricity distributors in order to ensure that residential customers are not disconnected for non-payment during a Disconnection Ban Period,” stated the Board.

The board has also stated that all residential customers who have had their services disconnected due to non-payment will have their service restored by November 15, although for this year, the OEB has ordered electricity distributors to reconnect homes as soon as possible.

Additionally, when reconnecting or returning a customer to full service, the customer will not be charged any connection fees.

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