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Transportation, Urbanized

Toronto's Billy Bishop Airport ranked second best in North America

Yasmin Aboelsaud Mar 07, 2018 7:50 am 322

Another year, another top ranking for Billy Bishop Toronto City Airport.

For the third year in a row, Toronto’s downtown airport was named one of the top by the Airports Council International’s (ACI) 2017 Airport Service Quality Awards. Billy Bishop Airport tied for second place as Best Airport in North America (over 2 million passengers per year).

The 2017 ACI Awards are based on the passenger-driven results of ACI’s Airport Service Quality Survey, which saw more than 600,000 in-depth passenger surveys conducted at more than 300 airports across 85 countries worldwide.

The survey gathers information relating to passenger satisfaction across a number of key performance indicators for airport service including airport access, check-in, security screening, courtesy of staff and comfort of waiting areas.

“To rank as one of the best airports in North America is an extraordinary honour that speaks to the exceptional performance of our employees and to the truly unique passenger experience of our airport,” said Geoffrey Wilson, CEO of PortsToronto, owner and operator of the airport in a statement.

“Billy Bishop Airport is recognized as a world-class facility and an important asset to the City of Toronto that drives business, creates jobs and provides an important gateway to the world.”

In its category, Indianapolis (IND) and Jacksonville (JAX) tied for first place. Meanwhile, El Paso (ELP) and Ottawa (YOW) tied with Toronto Billy Bishop (YTZ) for second. And Austin (AUS), Columbus (CMH), Dallas Love Field (DAL), Halifax (YHZ), Pittsburgh (PIT), San Antonio (SAT), San Jose (SJC), and Tampa (TPA) came in third.

This year, Toronto Pearson (YYZ) also made the list as one of the “Best Airports by Size and Region.”

“Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, Director General, ACI World. “These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network.”

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