You can now track STM bus occupancy in real-time

Sep 2 2020, 6:53 am

Transit riders in Montreal can now track STM bus occupancy in real-time.

In August, the Société de transport de Montréal (STM) began rolling out a newer version of its mobile website in an effort to “improve the customer experience for its users.”

The new mobile site has a user experience that is similar to an app and helps riders make “smart decisions” about travelling, according to a news release.

To view the occupancy level of any STM bus, riders can select a bus line on the new mobile site and a symbol will indicate how many people are on the bus in four options: nearly empty, some availability, standing room only, and nearly full.

STM

The website function is meant to help riders feel more comfortable on the bus and make it easier to make a judgment call based on physical distancing measures.

Each year, according to the STM, customers visit the transit’s web site 24 million times from mobile devices, accounting for close to 80% of total visits. “The new version of the mobile site was designed to allow quick viewing of schedules and nearby routes, a need expressed by 86% of customers in preliminary testing,” says the news release.

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