Edmonton International Airport ranked last in passenger satisfaction
The latest North American airport passenger satisfaction study by J.D. Power ranks Edmonton International Airport (YEG) well below average for its size.
Edmonton took last place in the “Medium Airports” category, making it the lowest-placed Canadian airport on the list behind Ottawa/Macdonald-Cartier International Airport and Ontario International Airport.
Based on a 1,000-point scale for the overall customer satisfaction index ranking, YEG landed well below the segment average of 656 points, with 602 points.
Indianapolis International Airport ranks highest among medium airports for a fourth consecutive year, with a score of 713. Ontario International Airport (709) ranks second, and Buffalo Niagara International Airport (698) ranks third.
J.D. Power
The North America Airport Satisfaction Study, now in its 20th year, measures overall passenger satisfaction with mega, large and medium North American airports by examining their experience across seven core dimensions.
Those dimensions include ease of travel through the airport, level of trust in the airport, terminal facilities, airport staff, departure/arrival experience, food, beverage, and retail services, and overall satisfaction with the airport.
Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year.
The 2025 study is based on 30,439 completed surveys from U.S. or Canadian residents who travelled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Passengers evaluated either the departing or arriving airport based on their roundtrip experience. The study was fielded from July 2024 through July 2025.