Canadians could be part of a class-action lawsuit against Uber
Canadians who use Uber could be part of a new proposed class-action lawsuit.
On Thursday, Consumer Law Group filed a statement of claim against Uber over alleged deceptive practices related to Uber One memberships. The monthly ($9.99) or annual ($96) subscription provides customers with savings on rides and food delivery orders.
The class action claims that Uber One subscriptions “deploy misleading enrollment, billing and automatic renewal schemes intended to induce consumers to unwittingly enroll in subscriptions.”
“Consumers are routinely misled about key terms of subscriptions, including the timing of charges, renewal conditions, cancellation policies and the true savings and benefits,” stated the Consumer Law Group.
These claims have not been tested in court.
In an email statement to Daily Hive, Uber said that it does not enroll or charge people for Uber One without their consent.
“Customers must actively choose to sign up, including for free trials or promotional offers, and memberships renew automatically unless cancelled,” stated a spokesperson. “Customers can cancel anytime in the app, and for most people, the process takes less than 20 seconds.”
They said customers can do so by opening the app, clicking on account, then clicking on Manage Membership under the subscription.
“We welcome the opportunity to discuss the benefits of Uber One before the Court,” stated the spokesperson.
The allegations
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The class action is being brought on by a plaintiff who lives in North York, Ont.
Around Nov. 30, 2022, he subscribed to Uber One and in July 2025, prior to the stated renewal date, he cancelled the subscription.
According to the statement of claim, despite the plaintiff’s cancellation, on Aug. 29, 2025, the ride-share and food delivery app charged the credit card registered to his account and automatically renewed his subscription.
The proposed class-action lawsuit therefore alleges that Uber has harmed customers by doing any of the following:
- Enrolling them in Uber One subscriptions without properly disclosing important terms, including automatic renewal
- Enrolling them in Uber One subscriptions and charging them without their knowledge or consent
- Deliberately making it difficult to cancel their memberships
Consumer Law Group claims that the company’s practices violated the Consumer Protection Act and other applicable laws and have caused “widespread harm to consumers” in the form of unauthorized charges and undue financial loss.
Are you eligible to be a part of this proposed class action against Uber?
The class action has been filed on behalf of Canadian residents (except Quebec) who were enrolled in an Uber One subscription without their informed consent and/or who faced prohibitive obstacles when trying to cancel their subscriptions.
It’s calling on the defendant to pay punitive damages to the plaintiff and class members.
Canadians who think they could be a part of this class action don’t need to do anything right now. Consumer Law Group recommends that you join the class action by signing up for updates on its site.
This isn’t the first time the food delivery company has been involved in a class-action lawsuit. Last year, a class action was launched against Uber Eats over hidden service fees.