Canada Post warns of delivery delays due to "Christmas-level" parcel volumes

Apr 23 2020, 11:27 am

Canada Post is letting its customers know that the process and delivery of parcels throughout the country has entered Christmas-esque levels, akin to their “busiest weeks” of the year.

“We are working hard to respond in a responsible manner, putting the safety of our people, and the communities we serve, first,” said a statement from the Crown corporation, which functions as the primary postal operator throughout Canada.

Canada Post is advising customers to expect delays with deliveries as the company’s important safety measures mean everything is taking longer to process.

Measures include “physical distancing in facilities that were never designed for keeping people two metres apart.”

The company says it is continuing to operate and has been delivering in “record numbers.” For example, Canada Post says this past Monday (April 20) alone, the company delivered 1.8 million parcels to Canadians. “That’s similar to the biggest delivery days we see during the Christmas season.”

Customers are asked to continue tracking their parcels online through the Canada Post website or the Canada Post app.

To eliminate customer interactions at the door, reduce post office customer traffic, and to support physical distancing, Canada Post has implemented what it calls the “Knock, Drop, and Go approach.” Delivery employees knock or ring, choose the safest location available to leave the item, and then depart for the next address.

“Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to put safety first,” concludes the release. “That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities. We thank Canadians for their continued patience and support for the measures we’ve put in place for everyone’s safety.”

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