WestJet to offer full refunds for flights cancelled during pandemic

Oct 21 2020, 3:17 pm

WestJet Group will begin providing refunds to guests whose flights were cancelled by WestJet and Swoop as a result of the COVID-19 pandemic.

The company announced on Wednesday that starting Monday, November 2, 2020, WestJet will “systematically contact eligible guests,” beginning with those with flights cancelled at the onset of the pandemic.

“We are an airline that has built its reputation on putting people first,” said Ed Sims, WestJet president and CEO. “We have heard loud and clear from the travelling public that in this COVID world they are looking for reassurance on two fronts: the safest possible travel environment, and refunds. As of Monday, we will proactively provide refunds to original form of payment to itineraries cancelled by WestJet and Swoop.”

“We are the first national airline in Canada to do so,” said Sims.

The refund process is expected to take six to nine months to work through eligible requests.

The company said it expects “an administrative backlog” and is asking that guests “wait to be contacted as we work through requests as quickly as possible.”

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