WestJet is offering some good news to customers whose flights were cancelled due to the COVID-19 pandemic.
According to the airline, some customers can now get a full refund for their ticket costs.
“WestJet has consistently provided change/cancel options to all guests impacted by the COVID-19 crisis, including the ability to rebook flights with no change fee, to refund the full value of their flight to a WestJet Travel Bank valid for use within 24 months for bookings made directly with WestJet, or to retain their full ticket value for a future flight for bookings made with travel agents,” said WestJet spokesperson Lauren Stewart.
The airline has now begun processing refunds to the original form of payment for guests holding some international itineraries that were cancelled by WestJet due to the COVID-19 crisis, according to Stewart.
“Guests with eligible tickets who booked directly with WestJet will have the option of changing their flights, receiving the full value of their flight in Travel Bank, or accepting a refund to the original form of payment. We are proactively contacting those guests with eligible flights who have already had their refund processed to Travel Bank to allow them this additional option.”
Additionally, Stewart told Daily Hive that guests with eligible tickets who booked through a travel agent will also be provided with the option of retaining their full ticket value for a future flight or refunding to the original form of payment.
WestJet has been updating its cancellation policies since the COVID-19 crisis began in early March.
At this time, WestJet is also extending its temporary transborder and international route suspensions through June 25, 2020.