Vancouver International Airport named North America's best for 6th year

Dec 19 2017, 2:19 pm

For the sixth year in a row, the world’s largest air transport surveying agency has ranked Vancouver International Airport as North America’s best airport.

According to the Vancouver Airport Authority, this is the first time in Skytrax’s Passenger Choice Awards history than an airport has held onto a top ranking for six consecutive years. The ranking is based on a customer satisfaction survey on 550 airports with submissions by over 13 million passengers around the world.

The survey asks passengers to evaluate airports on 39 factors of airport experience such as check-in, border clearance efficiency, signage , transportation availability, design, layout, shopping, service and dining options. Winners of this year’s awards were announced today at Paris, France.

“This recognition for a sixth year-in-a-row is a testament to all the people who contribute to our shared success,” said Craig Richmond, President and CEO, Vancouver Airport Authority.

“I want to acknowledge and thank our community, passengers, partners and the 24,000 people who work and volunteer at YVR. We are both proud and humbled and will continue to collectively care for all our customers while connecting B.C. to the world.”

Along with claiming the continent’s best title, Vancouver International Airport also won awards for the best airport in the world for the 10 to 20 million passenger category and the third best in North America for best airport staff.

In addition, the Fairmont Vancouver Airport Hotel, located on the east end of the international/transborder terminal building was named the best airport hotel in North America and the sixth best in the world.

Aside from award titles, 2014 was a banner year for Vancouver International Airport in terms of passenger traffic growth. The airport reached a historic record of over 19.358-million passengers, which represents a one-year increase of more than 1.386-million passengers.

Growth in passenger traffic is expected to continue into 2015, potentially breaking the 20 million mark, with the air transport industry on the rebound, tourism growth from key markets such as China and India, the introduction of new airline routes, and major conventions and events such as this summer’s FIFA Women’s World Cup.


Best Airports in North America (2015)

1. Vancouver International Airport (Vancouver, B.C.)
2. Cincinnati/Northern Kentucky Airport (Cincinnati, Ohio)
3. Denver International Airport (Denver, Colorado)
4. San Francisco International Airport (San Francisco, California)
5. Toronto Pearson International Airport (Toronto, Ontario)
6. Hartsfield-Jackson Atlanta International Airport (Atlanta, Georgia)
7. Seattle-Tacoma International Airport (Seattle, Washington)
8. Halifax Stanfield International Airport (Halifax, Nova Scotia)
9. New York JFK Airport (New York, New York)
10. Dallas/Fort Worth International Airport (Dallas, Texas)

Best Airports with 10 to 20 million passengers per year (2015)

1. Vancouver International Airport (Vancouver, Canada)
2. Kansai International Airport (Osaka, Japan)
3. Auckland International Airport (Auckland, New Zealand)
4. Helsinki-Vantaa International Airport (Helsinki, Finland)
5. Johannesburg International Airport (Johannesburg, South Africa)
6. Jorge Chávez International Airport (Lima, Peru)
7. Hamburg Airport (Hamburg, Germany)
8. Lisbon Portela Airport (Lisbon, Portugal)
9. Haikou Meilan International Airport (Haikou, China)
10. Athens International Airport (Athens, Greece)

Best Airport Staff in North America (2015)

1. San Francisco International Airport (San Francisco, California)
2. Denver International Airport (Denver, Colorado)
3. Vancouver International Airport (Vancouver, B.C.)
4. Cincinnati/Northern Kentucky Airport (Cincinnati, Ohio)
5. Toronto Pearson International Airport (Toronto, Ontario)
6. Halifax Stanfield International Airport (Halifax, Nova Scotia)
7. Minneapolis-Saint Paul International Airport (St. Paul, Minnesota)
8. Seattle-Tacoma International Airport (Seattle, Washington)
9. Montreal-Pierre Elliott Trudeau International Airport (Montreal, Quebec)
10. Dallas/Fort Worth International Airport (Dallas, Texas)

World’s Best Airport Hotels (2015)

1. Crown Plaza Changi Airport (Singapore)
2. Regal Airport (Hong Kong, China)
3. Hilton Munich Airport (Munich, Germany)
4. Pullman Guangzhou Airport (Guangzhou, China)
5. Sofitel London Heathrow (London, U.K.)
6. Fairmont Vancouver Airport (Vancouver, Canada)
7. Hilton Frankfurt Airport (Frankfurt, Germany)
8. Novotel Citygate Hong Kong (Hong Kong, China)
9. Langham Place Beijing (Beijing, China)
10. Movenpick Hotel Bahrain (Manama, Bahrain)

Best Airport Hotels in North America (2015)

1. Fairmont Vancouver Airport (Vancouver, Canada)
2. Grand Hyatt DFW (Dallas/Fort Worth, Texas)
3. The Westin San Francisco Airport Hotel (San Francisco, California)
4. Hilton Atlanta Airport (Atlanta, Georgia)
5. Hilton Boston Logan Airport (Boston, Massachusetts)

The following are the only other Canadian airports to reach a top 10 spot in any of the Skytrax 2015 award categories:

  • Toronto’s Pearson International Airport:
    • #5 Best Airport in North America
    • #9 Best Airport with 30 to 40 million passengers per year
    • #5 Best Airport Staff in North America
  • Billy Bishop Toronto Island City Airport
    • #9 Best Regional Airports in North America
  • Montreal-Pierre Elliott Trudeau International Airport
    • #9 Best Airport Staff in North America
  • Halifax Stanfield International Airport
    • #3 Best Airports under 5 million passengers per year
    • #7 Best Domestic Airports
    • #8 Best Airports in North America
    • #4 Best Regional Airports in North America
    • #6 Best Airport Staff in North America
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