'Furious' Vancouver condo owner feels duped after $1M sale closes | Daily Hive

ACE by Wesgroup Properties

A first-time Vancouver homebuyer who bought a condo for over $1 million in 2023 feels duped and is furious, and believes she didn’t get everything she was essentially promised after the project recently reached completion.

Anne K* recently bought a condo at the ACE development located at 1680 East 12th Ave. ACE is a Wesgroup Properties development.

One of the reasons Anne purchased at ACE was the location, as it’s a five-minute walk to the busy Commercial and Broadway transit hub.

“A collective sense of place in a neighbourhood like no other, essential amenities are within walking distance, with Trout Lake to the east and an abundance of shops, services, cafes and restaurants lining Commercial Drive to the north,” a description on the ACE website states.

ACE offers one-, two-, and three-bedroom suites, and the website states it’s still selling and move-in ready.

Anne bought a pre-sale condo back in 2023, and at that point, the developer told her she could purchase a storage locker for $4,000 when the building was complete. She was also told that priority for those lockers would go to those who purchased two-bedroom units, which applied to her.

That’s what the sales rep informed her when she signed. Her realtor was also present at the time. The sales agreement says that 50 storage lockers would be built and offered for sale.

ACE has 61 units in total.

Sick of the ‘corporate speak’

Fast-forward a few years to early 2026, Anne’s condo is approaching completion, and she again asked the sales rep at the preview about the storage lockers that she was told to contact them about after the sale closed.

“So, I did in March and April, and after a long exchange of emails, they admit that the storage lockers are unavailable for purchasing,” Anne told Daily Hive Urbanized.

Anne was given two reasons why she couldn’t purchase a storage locker. Wesgroup informed her that the lockers were being used for operational and temporary purposes, with no timeline for when they’d be released to homeowners for purchase. And the second reason was that the “sales program continues to evolve,” and that the lockers were allocated to available homes.

The first-time Vancouver condo owner interpreted that as the lockers being held back for unsold and still available units for future buyers.

“The inability to buy a storage locker that I was promised depreciates my property value,” Anne said. She added that this would also be an inconvenience to anyone she rents her property to.

Anne’s realtor took issue with it too, telling Wesgroup that he was “extremely disappointed” with how the developer handled the situation, particularly given what Anne paid.

Anne shared some correspondence her realtor had with Wesgroup, who told the developer that this experience changed his view about Wesgroup being trustworthy.

We were also able to look at some of the communications between Anne and Wesgroup.

Wesgroup’s response

In March 2026, a Wesgroup sales administrator, Joey Yu, told Anne that he was happy to reach out at the end of that month to discuss a potential storage locker for purchase, “after we have finished with our ACE completions with all homeowners,” he said.

On April 8, 2026, the same sales admin told Anne, “Our office has confirmed that at this time, ACE storage lockers are not available for sale.”

He told her that she was placed on a waitlist, backdated to February 2026, when she made her waitlist request. Again, Anne had expressed interest well before this.

“So, when there is a chance to purchase one, we will reach out to [you] directly,” the sales admin added.

Just over a week later, on April 16, 2026, the senior sales manager, Donne Cheung, sent Anne an email.

“At the time of your purchase in June 2023, storage lockers were not available for purchase. Purchasers who expressed interest were placed on a waitlist, with the understanding that there may be an opportunity to purchase a locker closer to completion, subject to availability,” Cheung said.

“As the project progressed, all storage lockers were allocated as part of the overall project inventory, and there are unfortunately none remaining for individual purchase at this time,” Cheung added.

Anne was told that in rare cases, a locker may become available and that she would be informed if so.

However, it didn’t sound like there was much promise there, as Cheung said, “With respect to the waitlist, opportunities are expected to be limited.”

Daily Hive Urbanized also reached out to Wesgroup Properties.

“At our projects, storage lockers are sold separately from the homes themselves and are only assigned to homebuyers when they are specifically included in their purchase agreement,” Wesgroup told Daily Hive Urbanized.

“We understand that access to storage is important and that some homebuyers who did not buy a storage locker when they signed their purchase agreement may later change their minds and request one. For these homebuyers, there is the option to join a waitlist that we will use to allocate any storage lockers that become available,” the developer added.

Daily Hive Urbanized obtained a copy of Anne’s price sheet from back in 2023, which supports her claim about purchasing a locker.

Wesgroup Properties

Wesgroup Properties has offered the new Vancouver condo owner a bike storage locker (that would need to be emptied out) for $2,000 instead of one of the standard storage lockers.

Where this leaves the Vancouver condo owner

We put Wesgroup’s response to Anne, who said, “This is the same ‘corporate speak’ I’ve been dealing with for the last few months over email.”

Anne also told us that the Wesgroup Properties statement we received about her changing her mind was a lie. She also refuted Wesgroup’s claim about the purchase agreement aspect of the developer’s argument.

“It wasn’t specifically included in the purchasing agreement at the time of signing because they said it was only available for purchasing at completion,” Anne said.

Anne added that she didn’t “change her mind” and that she asked at the time of signing and has been told since December 2023 that even discussing buying storage lockers would have to wait till completion.

We asked the new Vancouver condo owner how this whole experience made her feel, and the two words she used were “furious” and “disgusted.”

“Duped is one feeling, but more specifically, their endless corporate speak and shifting the blame when everyone can see through their dirty sales tactic (including Joey and Donna both trying to call me and Shawn to avoid paper trails) is an insult to my time and intelligence,” Anne said.

You might also like:

*The name has been changed to protect the subject’s anonymity.