Tim Hortons to introduce mobile pick-up option on its app across Canada

Mar 30 2020, 3:13 pm

Tim Hortons released some updates regarding its operations amid the coronavirus pandemic.

The coffee-and-doughnut chain announced several changes regarding its health and safety measures, employee support, and the eventual addition of a “mobile pick up” option on its app across Canada and the US.

In an open letter, CEO of Tim Hortons’ parent company, Restaurant Brands International (RBI), Jose Cil, outlined the expanded, social distancing-friendly options, explaining that RBI would be “rapidly scaling our delivery coverage in Canada for Tim Hortons restaurants through our partners.”

“At Tim Hortons we are also introducing enhanced ‘mobile pick up’ functionality on our app, and along with Popeyes and Burger King, we will soon launch safe operational procedures for ‘curbside takeout’ or ‘front door takeout,'” read the statement.

“With this new feature, team members will walk orders out to guests who can’t access our drive-thrus, including truck drivers and guests arriving on foot.”

Cil went on to explain that RBI’s in-house digital team has been working towards expanding and enhancing online ordering platforms to focus on the health and safety needs of communities, such as contactless payments.

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