The future of work: Why investing in human skills matters more than ever

New workplace technologies are reshaping how Canadians work, collaborate and advance their careers. And for many working in tech and business roles, having the latest tech tools is only half the battle. They’re finding that true success comes down to something simpler: having the right skills and the support to use them.

New research* from Capital One shows that many workers actually feel ready for what’s next. Nearly 80 per cent of Canadian tech and business professionals feel their skill sets are set up for long-term success. The focus now is on staying that way.

The survey highlights that while new tools are great, continuous investment in human skills, like leadership and critical thinking, remains the ultimate game-changer.

What the future of work requires

While businesses continue investing in new tools, Canadians are also looking for support to grow with them.

For many professionals, it’s not just about the new software your office just rolled out — it’s about how you grow alongside it.

A massive 67 per cent of professionals are already taking matters into their own hands, diving headfirst into upskilling and further education to stay ahead of the curve.

Human skills are arguably more important than ever. Nearly half of those surveyed say that communication, leadership, and problem-solving are just as critical as they were a couple of years ago, with over a third saying they’ve actually become more valuable in the modern workplace.

Making the right moves for you

If you’re looking for a workplace that doesn’t just talk about innovation but actually helps you build the skills to drive it, look no further. At Capital One Canada, the focus is on keeping your career moving as fast as the tech itself.

Whether it’s getting support for professional development courses or diving into hands-on training in areas like cloud, data, cybersecurity, and generative AI, the company makes sure you have the tools to level up. Plus, with dedicated career coaching and mentorship, you’re not just learning new tech, you’re getting the guidance you need to smash your career goals and grow alongside the industry.

Check out the career opportunities at Capital One and discover how you can grow your career while helping shape the future of work.

_{*Capital One Canada surveyed 1,004 Canadian residents aged 18 years or older who work full-time in technology or business-focused roles between April 29 and May 14, 2026, using Leger’s LEO panel.}