Rogers outage affecting cellphone customers across Canada

Many Rogers customers woke up Monday morning to find they were unable to make calls or use their cellphone’s data plan.

The telecom provider said on Twitter around 9 am EST that some users were experiencing service disruptions and that it’s working to fix the problem.

“We apologize for the inconvenience and will continue to provide regular updates,” Rogers said.

Apologize? How about you cover my days wages I’m going to lose since I can’t work from home without a phone! It’s not enough we have the highest cell phone rates in the entire world? FIXIT!

— ThatGuy (@scaramouche_00) April 19, 2021

A Rogers spokesperson declined to answer Daily Hive’s questions about what caused the outage, how many customers are affected, and whether the company would provide any bill relief to those who had service interrupted.

“We know how important it is to stay connected and are working hard to restore services for customers who are experiencing interruptions with wireless voice and data – residential and business wireline internet services are not impacted. We sincerely apologize and thank our customers for their patience,” the spokesperson said via email.

• See also:
  • Rogers signs deal to buy Shaw in $26 billion transaction
  • Canada’s first 5G-enabled device will be available next month
  • Opinion: Why the connection you crave will never come through your phone

Many customers tweeted their disappointment with Rogers on Monday, including some whose cellphone is their only method of communication during COVID-19-mandated Stay-at-Home orders.

For those of us working from home this has serious repercussions. I have patients who are waiting for their scheduled calls and I can’t use my phone. No one has home phone these days so when you cut off our cell phone, we are disconnected from everyone. This is unacceptable!

— UnderHisEye (@UnderHisEye6) April 19, 2021

I’m the same! Kids have to go online to school today and service is in and out! So angry 😤

— Momoffour (@momoffourdsl) April 19, 2021

Apologize? How about you cover my days wages I’m going to lose since I can’t work from home without a phone! It’s not enough we have the highest cell phone rates in the entire world? FIXIT!

— ThatGuy (@scaramouche_00) April 19, 2021

Some Rogers customers said their service has been out since just after midnight, and they haven’t been able to make any calls or use any data since.