Rogers Wireless cellphone service crashed from coast to coast earlier today. Customers began to report service outages beginning late this afternoon.
We are experiencing a wireless outage nationally, affecting voice and some SMS service. We apologize & are working to resolve it ASAP.
— RogersHelps (@RogersHelps) October 9, 2013
Rogers has nearly 10 million wireless customers across Canada. Customers are experiencing a wireless outage affecting voice and some SMS services. Data services are currently not affected.
Not much is known at the moment about the cause nor the estimated time full service will be restored. From a statement made by the company, “we are investigating the root cause and services are gradually resuming. At this time we do not have an estimate as to when full service will be restored. We sincerely apologize to our customers for the inconvenience.”
“We are still experiencing service interruptions in some areas and we encourage customers to use a wireline telephone if they need to reach emergency services.”
The service outage is also affecting Roger’s Fido and Chatr wireless subsidiaries.
UPDATE at 8:00 p.m. PST:
1/2 We are investigating the root cause and services are gradually resuming. At this time we do not have an estimate as to when…
— RogersHelps (@RogersHelps) October 10, 2013
2/2 …full service will be restored. We sincerely apologize to our customers for the inconvenience.
— RogersHelps (@RogersHelps) October 10, 2013
UPDATE at 8:45 p.m. PST:
1/2 Wireless voice and SMS services are fully restored. We continue to investigate the root cause. We apologize to our customers and thank
— RogersHelps (@RogersHelps) October 10, 2013
2/2 them for their patience. We recommend customers power their devices off and on again should they continue to experience difficulties.
— RogersHelps (@RogersHelps) October 10, 2013
Reaction on Twitter
ITS THE END OF TIMESSSS Rogers is down! It’s dooowwwnnnnn !!!
— amber.aleisya (@aerdeen) October 9, 2013
The wrath of a thousand Canadians is a mighty sight. #rogersoutage
— Glenn Rogers (@rogers) October 9, 2013
Turns out, it’s a really bad day to be a guy whose Twitter handle is @rogers http://t.co/pFOhlCmY73 #rogers #rogersoutage
— Cantech Letter (@CantechLetter) October 10, 2013
Dear Rogers, we are all looking forward to the discount on our next bill. Thank you #rogersoutage
— Rima Berns-McGown (@rimabernsm) October 10, 2013
Rogers is going to lose a lot of business from this… #rogersoutage
— Caitlin Wb (@caitiwb) October 9, 2013
no cell service!! My iphone just became an expensive ipod #rogersoutage
— Taylor Slogan (@taylor_slogan) October 9, 2013
October 9: The night Rogers lost a majority of its customer base. #RogersOutage
— Life At UW (@LifeAtUWaterloo) October 9, 2013
Now know why I kept a home phone line #rogersoutage #fb
— John Kendle (@johnkendle) October 9, 2013
Wait I haven’t got a telemarketing call in over 30 mins. No ship horn going off in my ear. What is going on. OH YEAH! #rogersoutage
— Todd Hillyer (@thillyer_ows) October 9, 2013
How does a 1st world national telecommunicans company completely go down?! #rogers #rogersoutage
— Sam Katz (@SamJKatz) October 9, 2013
Thanks again Rogers. You don’t want competition, maybe get better service, lower prices & oh yeah don’t lose power. #rogersoutage
— Chey (@Kirziebear13) October 9, 2013
My rogers phone just caught whatever my Wind line had…a bad case of “no service” I need a land line #ROGERSOUTAGE
— AdrianZ (@Zvaraya) October 9, 2013
Rogers cell network down. Prob due to unfair Government regulations…BAHAHAHAH, sorry, couldn’t get through that one. #rogersoutage
— Adam McLaren (@McLarently) October 9, 2013
And this is why we need other cell phone carriers in Canada. The network #Rogers built is crap! #rogersoutage #cellphone @RogersHelps
— Matt (@matt_ottawa_26) October 9, 2013
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