River Rock Casino Resort wins world luxury hotel award

Dec 19 2017, 6:29 am

As the Red Carpet rolled out last weekend in Kuala Lumpur for the 5th Annual World Luxury Hotel Awards, River Rock Casino Resort was recognized amongst the world’s best as it won the Award for Luxury Casino Hotel in Canada. Proud to provide a unique offering for Western Canada, the AAA Four-Diamond rated resort is the only Luxury Casino Hotel in Canada to ever win the Award.

“River Rock is blessed with a beautiful facility and world class colleagues who we are lucky to have work with us. I am so proud of the exceptional service and River Rock Experience that we provide in a luxury setting to our guests, says Roland Monteiro, General Manager, Hospitality, River Rock Casino Resort. River Rock Casino Resort is thrilled to have won a World Luxury Hotel Award and cannot thank our guests enough for nominating us to win.”

River Rock Casino Resort prides itself on outstanding customer service levels, as recognized by its guests who nominated it for this prestigious Award. The world-class features that set the Resort apart from the rest include: The 21,000 sq. ft. River Rock Show Theatre which brings in exceptional entertainment and entertainers from around the world; the only curved escalators in Canada;  Concierge and Front Desk service 24/7; new furniture and newly renovated suites; a marina boardwalk with 144 berths; Southern Italian cuisine at Tramonto with 5-star service and boasting a selection of more than 500 different wines.

The hotel’s luxurious rooms feature beds furnished with a Serta Perfect Sleeper mattress, custom designed to create the perfect foundation for a deep, calming sleep. The mattresses are so popular that they are now also available for sale to the public.

The World Luxury Hotel and Spa Awards are accepted as the pinnacle of achievement for Luxury Hotels & Spas worldwide. The Awards were established as a celebration of ultimate achievement in service excellence. Award winners set the benchmark for luxury hotels and spas on the global front in achieving recognition for exceptional service.

Luxury Hotels can self-nominate, be nominated by guests, travel agents or tour operators in order to participate in the World Luxury Hotel Awards. Winners in a particular year will automatically be nominated to participate in the following year.

Once nominations are received, evaluations are done by a selected global panel of consultants situated amongst 87 countries. Further to each official entry the World Luxury Hotel Awards arrange an ‘official’ and/or ‘mystery’ site visit. Voting criteria is purely based upon facilities & service excellence.