Users of the Mobi by Shaw Go bikeshare program in Vancouver have been hit with what the company has referred to as a system issue over the past couple of days.

See also

Issues were first reported when some users found they had trouble “starting” trips.

URGENT #MobiShawGoAlert: We are currently experiencing a system issue. Some users may experience trouble starting trips; however trips can still be ended. We apologize for any inconvenience and are working to resolve.

— Mobi by Shaw Go (@mobi_bikes) April 23, 2019

The company eventually announced that its systems were back online.

#MobiShawGoAlert: Our system is back online. Please accept our sincerest apologies for any inconvenience that may have been caused by this service issue. Thank you for your patience.

— Mobi by Shaw Go (@mobi_bikes) April 23, 2019

However, this appeared to be short-lived relief, as the company once again alerted that the system was once again experiencing an “issue.”

URGENT #MobiShawGoAlert: We are currently experiencing a system issue. Some users may experience trouble starting trips; however trips can still be ended. We apologize for any inconvenience and are working hard to resolve this.

— Mobi by Shaw Go (@mobi_bikes) April 24, 2019

On Wednesday afternoon, Mobi GM Mia Kohout told Daily Hive that “as of now, our system is fully operational and up and running,” and the company is “working hard to diagnose and fix this issue.”

She’s “hopeful that we will have no further issues but until we can diagnose the issue we are not 100% certain it won’t happen again.”

At this point, Kohout said a cause of the system issue hasn’t been identified, but “we believe it is a connectivity issue.”

In the meantime, Kohout said Mobi thanks its customers for their patience and understanding around the issue.

“Our customer service team is available to answer any questions, and rest assured to our members that you will not be incurring any overage fees as a result of this issue,” she said.