When you buy a car, you want to know that the company you’re buying it from cares.
You want to feel confident about your investment – that the sales representative who’s attending to your interest is paying attention to even the slightest of details. And if Regency Lexus‘ latest award is of any indication, you’ll get exactly just that when dropping into its showroom.
“We’ve created a culture of commitment in our organization, which is what makes Regency so unique,” says Izzam Ahamed, General Manager of Regency Lexus. “Our team believes in a higher standard of service when it comes to our guests and that means entrusting each product or service advisor to make decisions best suited for our guests.”
Each year, Lexus awards the top-performing dealerships in Canada that encompass over 19 categories, with a focus on customer satisfaction. Regency took home the Lexus Pursuit of Excellence Elite Award in 2015 and 2016, showing a monumental level of customer devotion.
Customer satisfaction at Regency Lexus goes way back – and that’s not much of a surprise considering that it started as a family-run automotive company. It implements an elevated customer experience, part of which is seen through its “Butler Service,” launched in 2014.
This service allows Lexus owners who purchased through Regency to receive luxe perks such as luxury courtesy car delivery for any maintenance or repair work, complimentary car washes, personalized beverage stocking and vehicle inspection with service.
From that spun a culture of commitment in which employees were challenged to exceed an already high standard of customer expectations and raise the bar further through new initiatives that focus on overall customer satisfaction.
“We heavily invest in our team to ensure everyone is equipped to handle every interaction with confidence and support,” says Ahamed.
We don’t just hand you the keys, we make sure you know your Lexus. It’s important to us that our guests know the features of their vehicle and the level of attention we give their vehicle when it comes in for service. We’re here to help them make an informed decision.”
Regency Lexus Showroom
Hours: Sunday 12- 5 pm, Monday to Thursday 9 am – 8 pm, Friday and Saturday 9 to 6 pm
Where: 2288 Burrard Street