TransLink announced today that they’ve appointed Kevin Desmond as their new CEO, and he says he’s committed to restoring public faith in the company.
Desmond mentioned TransLink has a bruised reputation, and fixing that is his first priority.
“I’m delighted to be working with what I believe is a fine organization to pull that brand up,” he said in a press conference on Wednesday.
When asked how he plans to do that, he said he doesn’t have an action plan, but he said the first thing he needs to do is listen to what Vancouverites want and need.
“The first thing I need to do is get out in the system, get out amongst our employees – the employees know a lot about the system and I need to hear from them, the people at the ground level,” Desmond said.
“I need to find out how to improve the reliability and the convenience of the system. If we’re improving reliability and convenience, ultimately, that’s how you attract and retain customers.”
He said he believes there’s a lot of creative and innovative juices at a company like TransLink and his job is to allow those juices to “bubble up.”
Desmond is currently the general manager of King County Metro Transit, which serves the greater Seattle area. He will take over as TransLink’s new CEO on March 21.
For more information on Desmond’s appointment, you can read our previous article here.