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New online tool allows insurance customers to see if they have been affected by ICBC billing mistakes

DH Vancouver Staff Apr 15, 2014 2:10 pm

The Insurance Corporation of British Columbia (ICBC) has launched an online tool to allow insurance customers to see if they have been impacted by the Crown corporation’s billing mistakes.

Over the weekend, ICBC issued a statement announcing it had incurred a total of $110 million in billing mistakes, including approximately 240,000 cases where motorists were overcharged an average of $21 per year over a six year period – a total of $39 million.

ICBC will inform affected customers within 90 days, and a letter containing a reimbursement cheque will be mailed to drivers in July 2014.

Until then, concerned customers can inquire whether they have been impacted by using ICBC’s online tool to see if they have been charged with the wrong rate:

The errors were result of a new computer system for ICBC’s insurance business which mismatched the description assigned to vehicles of optional insurance customers. It affects just 4.5 per cent of its total insurance customers.


Featured Image: Driver behind the wheel via Shutterstock


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DH Vancouver Staff
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