Fido eliminates its data overage fees, launches protection feature

Aug 7 2019, 11:45 am

Fido has became the latest carrier to eliminate data overage fees in Canada.

As part of Roger Communications, Fido joins Rogers (as well as competitors Telus) in offering plans that includes data overage protection.

Fido’s announcement on Wednesday says that it is launching Data Overage Protection, a feature that will be included in new Fido Data, Talk, and Text plans starting today.

According to the company, “Data Overage Protection lets customers manage their data use and spend automatically by pausing data once they reach their limit.”

With this, Fido says that customers will receive an SMS notification when they reach 90% of their limit and another at 100% when their data is paused. If customers want more data to keep streaming, searching and sharing, they can buy 1 GB for $15.

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“We know that data overage fees are a major concern for some customers, and that many hold back from using the full data included in their plans,” said Nancy Audette, vice president of Fido, in a statement. “With Data Overage Protection, our customers can get the most out of their wireless plans and enjoy their services worry-free with no surprise charges.”

Last month, Rogers became the first telecom company to introduce “unlimited data plans with no overage charges” in Canada.

And last month, the company announced details on its new device financing options, which gives customers more choice and flexibility to purchase any device, anytime, at $0 down and 0% interest.