Canadians can shape the CRTC's review of national cellphone services

Dec 3 2019, 9:42 am

If you currently hate your cellphone provider, or have issues with how large your monthly bill is, the Canadian Radio-television and Telecommunications Commission (CRTC) wants to hear from you.

According to the CRTC, they have launched an online survey to better understand the needs, behaviours, and habits of Canadians regarding their mobile wireless services.

The survey is part of the CRTC’s review of mobile wireless services, which began in February 2019. Results of the survey will help determine whether further action is needed to ensure that the needs of Canadians are being met in the mobile wireless market, said the CRTC.

“Canadians are relying more on wireless services than ever before. It is important that we hear from as many Canadians as possible regarding their experiences with their wireless services,” said Ian Scott, chairperson and CEO of the CRTC.

Canadians have until December 31, 2019, midnight PST to complete the survey.

Last week, the Competition Bureau said it is proposing a new policy to help lower the cost of mobile wireless services across Canada.

According to the bureau, “Canadians could save substantially on their wireless bills if Bell, Rogers, and Telus were faced with more competition from regional carriers like Freedom Mobile and Videotron.”

Its findings were part of a submission made to the Canadian Radio-television and Telecommunications Commission (CRTC) in its review of mobile wireless services.