BC Hydro letting customers defer bills for free amid coronavirus pandemic

Mar 13 2020, 12:49 pm

British Columbia’s electricity provider has announced it’s letting customers defer bill payments with no penalty because of the coronavirus pandemic.

In a news release on Friday, BC Hydro said customers can also arrange flexible payment plans at no cost.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,”  said BC Hydro CEO and President Chris O’Riley.

He added customers may see higher bills in the next few weeks if they’re spending more time at home, and therefore using more electricity.

People who are facing power disconnection because of unpaid bills can apply for up to $600 in relief through the Customer Crisis Fund, if their non-payment is related to job loss, illness, or loss of a family member.

To discuss bill payment options, customers can call BC Hydro at 1-800-224-9376.

With coronavirus on the rise, BC public health authorities are reminding individuals who attend events and large gatherings to monitor their health for signs and symptoms of COVID-19. And if you’re not feeling well, they recommend staying home at this time. Also, due to unexpected cancellations, please check the event you plan to attend is still taking place. Keep up with COVID-19 news here.