Computer system shut down after riders entered tracks during SkyTrain service disruption, causing further delays

Dec 19 2017, 11:19 am

Thursday evening’s SkyTrain service delay would not have been nearly as disruptive had some frustrated passengers decided to remain on the train.

SkyTrain president Fred Cummings says all train service on the Expo and Millennium Lines were put on hold at approximately 5 p.m. and a bus bridge was put in place at the major service gap between Metrotown and King George Stations.

Some train service was restored at approximately 5:50 p.m.

“However, shortly thereafter, some passengers on stopped trains exited the cars and entered the guideway, resulting in an automated system-wide hold,” said Cummings.

With passengers walking on the elevated tracks, SkyTrain control was forced to initiate a complete safety shutdown of the automated train system. This also required SkyTrain attendants to reach the stopped trains and manually drive each train back to the platforms to ensure passengers left the system safely.

By 8:15 p.m., technicians were able to fix the computer glitch – a failed computer card that overheated from the recent hot weather. Normal train service began to resume at that point of the evening.

“We apologize to our customers for this unusual incident, which caused parts of our SkyTrain system to be out of service for such a lengthy period of time,” Cummings added.

“Our SkyTrains run on time 95 per cent of the time, but when customers are experiencing service delays, we know it can be very frustrating as it affects their ability to get where they need to go, especially during rush hour. Our people worked as quickly as they could to look after our passengers who were affected.”


Featured Image: CTV Vancouver