Canadian telecom companies temporarily remove home internet overage fees

Mar 16 2020, 2:46 pm

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Several Canadian telecom companies are temporarily waving home internet data caps amid the coronavirus pandemic.

By removing internet overage fees, companies will be providing Canadians with unlimited opportunities to access entertainment and information throughout the wide-spread outbreak.

Rogers Communications

Rogers and Fido have temporarily removed data usage caps for customers on limited home internet plans so they can stream, surf and connect without worrying about internet overage charges. These measures are in place from now until May 31.

“We know that there is a lot of uncertainty in our daily lives right now. This is a challenge that affects every Canadian and every business across our country, and we all have a vital role to play in supporting each other through it,” said Joe Natale, president and chief executive officer at Rogers. “The connectivity we provide Canadians is critical now more than ever, and these steps will help to make life a little easier for our customers.”

Rogers Communications made the announcement on Monday, while also extending a “rotating selection” of entertainment channels starting from now until April 30, including “popular content” for the entire family.

Rogers’ extended channels include Disney, Disney Jr., Family Channel, Family Jr., YTV, Treehouse, Teletoon, FX, CP24, CTV News Channel, and CBC News Network.

The popular telecom company says new channels will be continually added through its rotation.


Rogers ( JHVEPhoto / Shutterstock)

Bell Canada

Bell Canada has followed suit, announcing that it too will be waiving extra usage fees for all residential internet customers to assist Canadians working from home.

The free usage is in effect as of now until April 30. Similarly to Rogers, “this will be applied automatically. No action is required by our customers.”

Bell is also extending free previews of several news networks, “To help Canadians stay informed on the evolving situation,” including CBC News, CP24, CTV News, ICI RDI, and LCN.

Telus and Koodo



Until “the end of April,” Telus is waiving home internet overage charges for customers who are not on unlimited data plans.

Telus and Koodo are both temporarily removing all Easy Roam and pay-per-use roaming charges for postpaid Mobility customers that are stranded outside North America and are unable to return to Canada.

“At Telus, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you,” reads the company’s website. “Fast and reliable access to information and health services has never been more essential, and we’re here to help.”


Videotron has lifted all data caps on its residential and business Internet plans for existing customers from now until March 31.

“Current subscribers to Videotron’s residential and business internet access services will not have to worry about their data usage, as if they had unlimited plans,” states the website. “This change will apply automatically. There is no need to contact Videotron to take advantage of it.”

The headline of this article has been updated for clarity. 

Ty JadahTy Jadah

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