A number of Canadian airlines have been slapped with nearly $50,000 in combined fines for violating the new passenger protection regulations that came into effect this summer.
Air Canada, WestJet, Air Transat, and Porter have been accused of not posting the new passenger rights information at designated Canadian airport locations, according to the Canadian Transportation Agency (CTA).
The CTA issued its first set of fines on August 27, which amounted to $45,000 between the four airlines, following the first round of rules of the new federal Air Passenger Protection Regulations coming into effect on July 15.
According to the CTA, WestJet received the biggest penalty of $17,500 for seven infractions for the airline failing to post the passenger rights notice at airports in Halifax, Calgary, Edmonton, and Quebec City.
- New Canadian Air Passenger Protection Regulations come into effect this summer
- Everything you can be compensated for under Canada’s new air passenger regulations
- Air Canada’s poor punctuality needs to improve ahead of new passenger rights
Air Canada is facing a $12,500 fine for five infractions at the same airports, while both Air Transat and Porter face $7,500 in fines for three infractions each at two different Canadian airports in Calgary and Quebec City.
According to the Canadian government, under the new regulations, airlines operating flights to or from a Canadian airport must display a notice, in a visible manner, at the check-in desk, self-service kiosks, and boarding gate, informing passengers of their rights.
This includes if they’re denied boarding, or their luggage is lost or damaged, they may be entitled to compensation under the new regulations.
Inconvenienced travellers can receive up to $2,400 for being bumped for reasons within the airline’s control and up to $2,100 and a refund of any baggage fees for any lost or damaged bags.
A spokesperson for Porter confirmed to Daily Hive it had received notice of the fines related to “minor communication issues” and added, “they were corrected immediately upon receipt.”
Daily Hive has also reached out to Air Canada, Air Transat, and WestJet for comment but had not heard back at the time of publication.