Canada Post anticipating parcel delays "for the foreseeable future"

May 26 2020, 12:44 pm

Those hoping to avoid the outdoors by shopping online will need to be patient, as Canada Post says it is anticipating parcel delays “for the foreseeable future.”

Canada Post also said it is delivering at record levels.

“As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities,” it said in a statement on Tuesday.

“Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.”

Your local postal service delivery is currently experiencing record numbers and handling a “wider variety of items.”

On May 19, Canada Post says it hit an all-time, one-day record with 2.1 million parcels delivered.

“That’s roughly three times the norm for this time of year. It’s not just the volumes that are causing challenges, the number of larger household items, like mini-fridges, patio furniture, and barbecues coming through our network have also increased,” said Canada Post.

“These bulky items often require a two-person lift which creates additional safety challenges and delays.”

Canada Post continues to say it is taking steps to respond to these volumes while maintaining physical distancing.

That includes processing and delivering on weekends and additional support from trained temporary employees. And, according to the postal service, some parcels may be transferred to other locations for processing based on capacity.

“While this reduces delays, customers tracking their items may notice their parcel is taking a different route than normal,” they said.

“We understand the importance of these items, especially at this time, and thank Canadians for their patience and understanding.”