Canada Post investigating report that customer information may have been compromised

Oct 18 2019, 7:13 am

Canada Post announced it is resetting passwords for all online customer accounts.

According to their website, starting on October 16, customers with online accounts began to receive an automated email from Canada Post that includes the steps to reset their password.

This is due to some information that may have been compromised.

“There has not been a cyberattack or hack of the Canada Post network but we are investigating a report that some customer information may have been compromised in 2017,” stated Canada Post.

“The cause appears to be that login and password credentials stolen in external privacy breaches unrelated to Canada Post were used to access individual Canada Post accounts. This is possible when users reuse their credentials on several websites to avoid having to remember different passwords.”

Canada Post said it is contacting any customer directly if their information has been compromised by this activity.

“While this is not a breach of the Canada Post system, we understand our obligation to our customers and all Canadians to keep their information safe. We are reviewing our policies and procedures to determine what can be done to strengthen the security of our online platforms,” they said.