Cooktops sold in Canada could turn on by themselves, agency warns

Aug 28 2019, 4:53 pm

Due to what it says is the risk of the units randomly turning on by themselves, Health Canada has issued a recall notice for a number of Whirlpool, KitchenAid and JennAir cooktop appliances.

According to the agency, the affected products “may potentially energize without any consumer interaction, posing a fire hazard to consumers.”

The recall involves certain models of 24″, 30″ and 36″ electric radiant heat cooktops with touch controls and ceramic glass cooktop surfaces that were sold in Canada under the aforementioned brands between March 2017 and August of this year – approximately 2,838 in total.

The affected products can be identified by the combination of the product model number and the serial number range, which can be found on the underside of the unit.

Health Canada

The agency said that as of August 9, 2019, there has been one report of cabinet damage in Canada due to the cooktop being on for an extended period of time, and no reports of injuries.

In the US, the company has received 110 reported incidents, including 13 reports of items left on or near the cooktop surface being damaged by heat, four reports of items igniting with one report of damage to the backsplash and cabinets, and two reports of minor burn injuries.

What to do

Consumers who may be affected by the recall should immediately contact Whirlpool to arrange for a product remedy, including a free replacement.

Units should be turned off at the circuit breaker unless it is necessary to use on an interim basis. Do not leave flammable materials or empty cookware on or near the cooktop.

For more information, consumers may contact Whirlpool at 1-888-900-7897, Monday to Friday from 8 am to 8 pm EST, or visit the company’s recall website for further assistance.