B.C. resident files chargeback after movers took breaks, it backfires | Daily Hive

B.C. resident files chargeback because movers took breaks, it backfires

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A moving company decided to take action against a customer at the BC Civil Resolution Tribunal after he filed a chargeback for the amount he paid, citing that the movers took breaks, among other reasons.

According to 2 Burley Men Moving Services, BH paid $1,155 through a credit card before filing the chargeback. The customer also claimed that he was overcharged and received generally poor service.

Burley claimed $1,155 in damages.

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On Nov. 26, 2023, Burley moved the customer’s belongings from one home to another within the same city. The customer moved from a 750 sq. ft. two-bedroom apartment, and no packing was required.

According to the invoice, the rate was $150 per hour for each of the two labourers, amounting to $300 for 3.5 hours of work. There was also a $50 fuel charge and tax. The total bill, as mentioned, was $1,155.

“The respondent says this was too much, and he did not agree to this amount. He says that when he booked the move over the phone, the employee told him it would take about 2 hours plus potentially a few extra minutes,” the tribunal’s decision states.

The moving company stated that the amount was only an estimate and not a formal quote, a position the tribunal agreed with.

“I find it would be unreasonable for the respondent to expect a binding quote for moving services when the movers had not seen the location or the items to be moved. Rather, the estimate could only have been based on the respondent’s descriptions of his items and the distance items would have to be carried (including to and from the elevator),” the tribunal added.

Another allegation from the customer was that the movers showed up late and took breaks. However, as the tribunal noted, they provided no evidence or details about how late they arrived or how much time was spent on breaks.

“Also, I find it would be unreasonable to expect labourers to work 3.5 hours carrying items with no breaks,” the tribunal said.

The tribunal decision says that the client suggested the movers were rude and smelled of cannabis, but again did not provide any evidence.

Ultimately, the tribunal ordered the customer to pay Burley $1,334.35 in damages, including $1,155 for moving services and the remainder in tribunal fees.

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