Consumer Protection BC (CPBC) has taken action against TransUnion of Canada Inc. after the credit reporting agency shared “disputed credit information” in six B.C. cases.
According to CPBC, in each case it analyzed, consumers disputed info on their credit reports. TransUnion was notified that the info may have been inaccurate.
“Despite this, the disputed information continued to be shared with lenders and other third parties for weeks or months. In all six cases, the information was only corrected after Consumer Protection BC became involved.”
TransUnion said that it received and processed over 51,000 disputes from B.C. in 2025, adding that the six matters referenced in the CPBC report were “exceptions” rather than evidence of systemic failure.
CPBC found that in all six cases, TransUnion contravened B.C. consumer protection laws.
In one of the cases, disputed information remained on a complainant’s credit file for 213 days and was included in reports. In another case, disputed credit information remained on a complainant’s file for 207 days.
In terms of the penalties, TransUnion has to reimburse $5,000 to CPBC for the cost of the inspection and pay an administrative penalty of $16,500 into the Consumer Advancement Fund.
“Under B.C. law, once a credit reporting agency is aware information may be inaccurate, it must ensure any information it continues to share is based on the most reliable evidence reasonably available,” CPBC said.
“Credit reports influence major decisions in people’s lives,” said Louise Hartland, director of public relations for Consumer Protection BC, in a statement. “Continuing to share information that may be inaccurate is unlawful and puts consumers at risk.”
Both TransUnion and Equifax are currently involved in a class action, and some Canadians could get $10,000. The class action also involves incorrect credit information.