Air Canada is now offering refunds to customers who cancelled their flights due to COVID-19.
The new refund policy covers customers who purchased non-refundable fares and either voluntarily cancelled their trip or had their flight cancelled by Air Canada due to the pandemic since February 1, 2020.
Going forward, all customers whose flights are cancelled or rescheduled by more than three hours will have the option of a refund.
“This new policy will provide more certainty and flexibility, so customers can book their future travel with greater confidence and we look forward to welcoming you back on board,” Lucie Guillemette, executive vice president and chief commercial officer with Air Canada, said in a news release.
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Customers who had a flight cancelled due to the pandemic can also choose an Air Canada Travel Voucher with no expiry date or can convert the value of their ticket to Aeroplan points with a 65% bonus.
Air Canada is accepting refund requests effective immediately.
Customers can submit refund requests immediately as we begin to offer refunds for all fares for flights affected by COVID-19 since February 1, 2020.
Learn more: https://t.co/EuD4rUeHZF
— Air Canada (@AirCanada) April 13, 2021
The airline says it’s already refunded more than $1.2 billion to customers who purchased refundable tickets during the pandemic.