TTC enforcement no longer checking for proof of payment amid coronavirus pandemic

Mar 18 2020, 6:12 am
TTC fare enforcement officers will no longer approach riders to check for proof of payment amid the COVID-19 pandemic.

“As most people can appreciate, these are extraordinary times. We continue to offer regular service and the expectation is that customers pay for that service,” Stuart Green, TTC spokesperson told Daily Hive.

While transit trips are down due to various closures and work-from-home policies, TTC Fare Inspectors will focus their disciplinary action on education and customer service, instead of checking for proof of payment.

According to Green, for the time being, there will be no manual period of payment checks or hand held taps.

Instead, fare inspectors will be positioned near card readers to observe customers tapping for proof of payment. If a customer does not tape, they will assess and educate about proper fare payment.

When it comes to on-board trips, Green said inspectors will leave vehicles once there are 50 people on it and board another vehicle in order to maintain social distancing.

Fare inspectors may also be randomly posted at busy intersections to observe, educate and provide customer service.

For now, while he TTC is experiencing reduced ridership the public transit system will continue to run and has no plans to reduce service yet.

There is, however, a chance of service reductions if there is staff or resource shortages.

“The TTC is an essential way for a lot of people to get around this city and we will continue to provide service to them as best we can,” Green said.