Toronto Pearson named Best Large Airport in North America for third consecutive year

Mar 9 2020, 2:05 pm

Toronto Pearson is the Best Large Airport in North America for the third year in a row.

This, according to the Airport Service Quality (ASQ), who awarded Pearson with the 2018 and 2019 title of Best Large Airport, a category defined as those airports serving more than 40 million passengers annually.

Held by the Airports Council International (ACI), the annual awards recognize those airports around the world that deliver the best customer experience in the opinion of their passengers.

“This year, 140 awards have been won by 84 individual airports which is the largest ever number of recipients,” stated the ACI in a release.

The third win for Pearson makes it the first airport to win three consecutive years in a row.

“Becoming the first North American airport to win three years in a row in the 40 million passenger and above category reflects Toronto Pearson’s commitment to enhancing the passenger experience,” said Deborah Flint, President and CEO, Greater Toronto Airports Authority.

“We want to thank our passengers for voting for us once again, and we want them to know we’re continuing to work on improving their travel journey.”

Dallas Fort Worth International Airport was tied for the win.


“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” ACI World Director General Angela Gittens said. “The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience.”

According to Pearson Airport, “the ASQ program is the world’s leading airport customer experience measurement and benchmarking program, measuring passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.”

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