Citing uncertainty around the pandemic, particularly regarding travel restrictions, Rocky Mountaineer has announced it is cancelling its entire 2020 season.
“We are incredibly disappointed to share the news of the suspension of our operations through to the end of the 2020 season,” the company said in a statement. “We remained hopeful we would be able to operate our trains at some point this season.”
Calling it an “extraordinary event,” the company said the COVID-19 pandemic has temporarily rendered impossible activities that, only recently, we all took for granted.”
These activities, they said, “include the ability for persons to travel across borders, or assemble in large numbers.”
And while Rocky Mountaineer said “it would like nothing better than to be providing the world-class railtours we had scheduled for April to October, 2020, this is not presently possible given the pandemic. The health and safety of our guests and team members are, and always will be, our top priorities.”
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Guests with a 2020 departure date are advised to contact Rocky Mountaineer “once you have determined your travel plans and are ready to rebook,” the company said. “Guests affected by the suspended departures will receive a travel credit which can be used for travel until the end of the 2022 season.”
This credit must be redeemed by November 30, 2021, may not be redeemed for cash or other credit, and has no cash value.
As well, Rocky Mountaineer said it is holding its 2021 and 2022 rail prices at the 2020 level, “so guests will not experience any inflationary price increase” for the rail portion of their itinerary.
“These are difficult times for all of us,” the company stressed. “But we hope guests can take comfort in knowing that, when this crisis passes, the trip of a lifetime awaits them.