Montreal-based airline, Air Transat is extending its service suspension to the end of June from its initial date of May 31 due to the continuing COVID-19 pandemic.
“These are extraordinary circumstances when all airlines and travel companies have been forced to temporarily halt or drastically reduce their operations while governments have decided to close their borders,” the company wrote in a post on its website.
The airline is now temporarily suspending all flights until June 30.
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The post continues that the coronavirus pandemic is something that is out of Air Transat’s control and that the company believes that, instead of issuing cash refunds, providing passengers with a 24-month travel credit is an “acceptable solution.”
“Since the cancellation is the result of exceptional circumstances surrounding the COVID-19 pandemic, you will not get a refund,” the post explains to customers.
Instead, they will be given credit equal to the value of their flight/package for a future trip with Air Transat. This credit will be valid for two years after their original return date.
The company announced in March that it would be laying off 70% of its workforce in Canada, impacting about 3,600 people, due to the financial repercussions of the pandemic.