Ten days into legalization, and Ontario cannabis smokers are still awaiting their provincial pot delivery.
A statement issued by the Ontario Cannabis Store on Thursday said that while their website functioned well and was able to process more than 150,000 orders, the province received more orders online in the first day than all other provinces combined.
And that, along with the rotating strikes at Canada Post, has caused major delays in local cannabis deliveries.
While a majority of first-day orders will be fulfilled within days, many first-day customers will still see delivery times that are longer, they warn customers.
There could be a delay before the payment appears on your credit card statement as a charge, depending on your bank. These customers can expect to receive a shipping confirmation soon, which might be delayed due to Canada Post rotating strikes.
— Ontario Cannabis Store (@ONCannabisStore) October 24, 2018
Meanwhile, for now, OCS has increased its capacity to speak with callers and address wait times for people on hold with their customer service lines.
“We continue to ask for the public’s patience as we work through these unprecedented issues,” said OCS President Patrick Ford. “OCS is committed to the highest standard of customer service, and we are taking steps to ensure we can achieve this standard.”
But the public has clearly lost its patience.
9 days, 6 hours, 46 minutes since I placed my order. I was given a 1-3 day eta. So far you have blamed customers enthusiasm, the CP strike, and now it’s the drug dealers intel that made this a complete GONG show. Stop with all of the excuses. Apologize and fix this mess.
— Matt Olsen (@Nixon_Matt) October 26, 2018
I got the order confirmation number no shipping email not answering calls or emails but my money was taken out so I don’t know why we all just didn’t stay on the black market
— Brian Scott Sinton 3 (@insanity_space3) October 26, 2018
Day 9: I’m really regretting my purchases with @ONCannabisStore . I’m also wondering at this time, how fresh the flower is going to be when and IF it ever arrives to my place. Your msg yesterday, was ridiculous. You just reiterated what was previously already said. #boycottOCS
— Russ (@russells87) October 26, 2018
Terrible Service! Open stores. So much easier to purchase illegally…..still waiting
— Frank Aiello (@fma80) October 26, 2018
I figure I could grow my own before my order shows up
— MeLz (@justabitcrazee) October 25, 2018
What’s the problem with ‘first-day’ customers? Why on earth can’t you service ‘first-day’ customers BEFORE you deal with this week’s customers? If I had orders & there were issues I’d be working on getting those waiting the longest relief NOW!! What is your major malfunction?
— Monogamous Serotonin Free Postmodernist Lobster (@davidBlandry) October 23, 2018
People are frustrated at the total lack of preparation and communication, as well as the fact that there has been no prioritization of those who ordered first. Stop using CP as a scapegoat, we’ve known this was coming for weeks.
— Tia (@TiasTravels) October 24, 2018
Still waiting for my shipping information and I ordered day 1.
— ηιcнσℓαs (@TheRealZoxma) October 26, 2018
Stop blaming the CP strike. I ordered Wednesday, like a lot of ppl, 3 days before the strike even began. You’ve had 3 years to get ready for this day/week/month. How could you not expect the high demand? @CP24 @CTV @City_tv @globalnewsto @GlobalNational @CBCNews
— Russ (@russells87) October 25, 2018
Thanks for the update pic.twitter.com/D1YGtriTL3
— Seriously WTF (@AuroraDrone) October 25, 2018
— Seriously WTF (@AuroraDrone) October 26, 2018
And this is probably what everyone is thinking now…
I want my money back!
— Russ (@russells87) October 26, 2018