The Ontario Cannabis Store says that it has finally caught up with its backlog.
According to the OCS, since October 17, it had received over 220,000 customer orders, and has been working to get orders out ever since. And with it being caught up, the OCS said it will focus on improving its retail experience for cannabis customers.
“The OCS appreciates customers’ patience over the last few weeks as we worked collaboratively with licensed producers to resolve the initial challenges of launching a new business,” said Patrick Ford, President and Chief Executive Officer of the OCS, in a statement.
“Now with the backlog of orders cleared, we are moving forward and returning to our 1-3 business day delivery expectation. Our top priority is to continuously improve the customer retail experience for the many Ontarians that are buying safe, quality recreational cannabis products from the OCS.”
The OCS was faced with backlog of orders that were delayed due to labelling issues with several of its products, along with the rotating Canada Post strikes.
They said that while “initial labelling issues have been resolved with licensed producers, ongoing rotating postal strikes may continue to delay deliveries to some customers.”
Last week, the OCS also notified its customers of a data breach at Canada Post, which has resulted in thousands of OCS customer accounts being hacked.
As well, over 1,000 complaints had been made to the province’s watchdog about the Ontario Cannabis Store in October.
According to the Office of the Ombudsman of Ontario, Ombudsman Paul Dubé confirmed that his office has received complaints from customers frustrated with delayed deliveries, billing problems and poor customer service.