Ontarians file complaints with provincial watchdog over OCS cannabis deliveries

Oct 30 2018, 3:17 pm

Ontario Cannabis Store customers continue to experience delays in their legal orders, and have now begun sending complaints to the provincial watchdog.

On Tuesday, the Office of the Ombudsman of Ontario confirmed to Daily Hive that they have recently received complaints regarding the OCS.

“I can confirm that our office does oversee the Ontario Cannabis Store (as we do the LCBO and almost all other Ontario government bodies), and we have received complaints about it over the past several days,” said Linda Williamson, Director of Communications.

“As is our normal process, our staff are reviewing all complaints and resolving them informally wherever possible.”

Williamson also said that they are in contact with OCS officials and monitoring developments.

If the Ombudsman’s office finds enough grounds for a formal investigation, the organization in question is informed in writing and the investigation is usually announced publicly on its website.

According to an update from the OCS on the weekend, over 150,000 orders were made through their website in the first week of operation post-legalization.

And with the Canada Post rotating strike in the GTA last week, delivery times were majorly impacted and many customers will continue to see delays.

But the OCS said that over the past weekend, “tens of thousands of packages were picked up by Canada Post for delivery to customers.”

OCS also added that it is working closely with Canada Post and distribution centre staff to ensure packages are moving as quickly as possible.

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