'Unbelievably high demand and complications' mean long wait for Ontario cannabis customers

Oct 24 2018, 7:41 pm

It’s officially been a week since cannabis became legal in Canada, and it’s also been that long since Ontario customers placed orders through the provincial store.

And for many cannabis customers, that wait will be even longer now.

According to the Ontario Cannabis Store, their website has been able to process more than 100,000 orders since the federal government’s legalization of cannabis.

“Ontario received more orders for cannabis online in the first 24 hours than all other provinces combined, according to publicly released figures,” they said. “Despite this, OCS has adequate product supply to fulfill these orders, and continues to receive supply on a regular basis.”

And while staff at the OCS is working around the clock, they say that “unbelievably high demand and complications related to rotating strikes at Canada Post will mean longer-than-expected delivery times for some people.”

While a majority of first-day orders will be fulfilled within days, many first-day customers will still see delivery times that are longer, they warn customers.

On Tuesday and Wednesday, over 9,000 Canada Post workers off the job in the GTA, further delaying delivery times.

And as the province mitigates the ongoing impacts of the Canada Post labour disruptions, the OCS said it has also taken a number of steps to add additional capacity to their processing facility.

“We ask for and appreciate the public’s patience as OCS continues to process orders as quickly as possible as this new business takes hold in Ontario,” said Patrick Ford, OCS President.

OCS says it has a contingency plan in the event orders cannot be fulfilled due to the ongoing labour dispute at Canada Post, and will provide details at such time it would become necessary to put this plan into action.

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