OCS customers may finally receive their cannabis orders this week

Oct 29 2018, 3:56 pm

After what seems like an eternity since legalization day, eager Ontario Cannabis Store customers will finally be receiving their orders.

According to an update from the OCS, over 150,000 orders were made through their website in the first week of operation post-legalization.

And with the Canada Post rotating strike in the GTA last week, delivery times were majorly impacted and many customers will continue to see delays.

But the OCS said that over the weekend, “tens of thousands of packages were picked up by Canada Post for delivery to customers.”

OCS added that it is working closely with Canada Post and distribution centre staff to ensure packages are moving as quickly as possible.

“We are looking daily at ways to continuously improve and to provide the highest standard of customer service. We will continue to provide updates to the public as we work through these issues,” said OCS President Patrick Ford in a statement.

Since last week, the OCS said it has increased its capacity to speak with callers and reduce wait times for people while on hold with the customer service line by implementing additional call and email agents.

As for supply, the Ontario Cannabis Store said it currently has adequate product supply to fulfill orders and continues to receive new supply on a regular basis.

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