Edmonton transit users can soon book a ride right from their smartphone

Apr 15 2021, 12:47 pm

Beginning April 25, Edmonton transit users will be able to book On Demand Transit shuttles through an app.

These 57 accessible shuttles will connect 37 neighbourhoods and 16 large seniors’ residences to a nearby transit hub, with the aim of improving convenience while ensuring everyone has access to their city.

Each customer is required to have a booking before boarding a shuttle bus, to ensure that there is enough room for everyone. Transit users will be able to schedule a ride directly from their smartphone using the Edmonton On Demand Transit app.

Customers can also book a shuttle by logging onto the City of Edmonton’s website, or by calling 780-496-2400.

On Demand Transit service will run from 6 am to 10 pm Monday through Friday, 9 am to 7 pm on Saturdays, and 10 am to 6 pm on Sundays and holidays.

Trips can be reserved up to one hour in advance. Once a booking request is received, riders can expect to wait up to 30 minutes to be picked up (or 60 minutes during off-peak hours), and they will be given a time to meet the shuttle at a designated location.

On Demand Transit will be operated as a two-year pilot program on behalf of the City by PWTransit Canada, in partnership with Via, the leader in TransitTech.

Both companies have extensive experience providing on demand transit services in Canada, according to a City of Edmonton news release.

“This shared ride service is powered by Via’s advanced software algorithms that match multiple passengers headed in the same direction into a single vehicle, allowing for quick and efficient trips,” reads the news release.

Starting Wednesday, April 15, customers can access these tools to set up their accounts in advance, so that they are ready to start booking trips when the service launches on April 25.

Elle McLeanElle McLean

+ Transportation
+ Urbanized