Three Edmonton companies ranked among Canada's best for customer service
Three Edmonton-based companies have been recognized among the best in Canada for customer service, according to a new ranking by Newsweek.
The magazine partnered with Statista to create Canada’s Best Customer Service 2027 ranking, recognizing businesses across the country that stand out for their customer service.
This year’s list features 426 winning companies across a whopping 116 categories. The results were based on surveyed consumers who have purchased products, used services or researched businesses within the past three years. Companies were scored on several factors, including communication, professional competence, customer focus, accessibility, and likelihood of recommendation.
“Customer service plays a critical role in how consumers choose, evaluate and remain loyal to businesses,” Newsweek wrote.
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“Recognizing organizations that prioritize customer needs helps consumers identify trusted companies and service leaders.”
Among the Edmonton companies recognized was The Brick, which placed 27th in Home Goods, but ranked third in the Bedroom Furniture & Bedding category, with a score of 80.75
Homes Alive Pets’ online shop also made the list, ranking 23rd in the Sports & Leisure category, and fifth for Pet Food and Pet-Related Products, with a score of 78.32.
Meanwhile, Bubbles Car Wash & Detail Centre came out on top across Edmonton businesses, with a score of 82.62. It was the second-highest ranked service in the Personal Services, Home Care & Maintenance category, and earned first place in the Car Wash category.
Other Alberta companies recognized in the ranking included WestJet, Mark’s, and the Calgary Stampede.
You can view the full ranking on the Newsweek website.
With files from Natalia Buia