Canadians can get refunds or replacements as battery packs recalled
Thousands of battery packs are part of a nationwide recall, and Canadians may be eligible for refunds or replacements.
Health Canada announced on Thursday that it’s recalling several battery packs due to fire and burn hazards. The recall involves Bose S1 Pro and S1 Pro+ System Battery Packs, which are lithium-ion rechargeable battery packs designed exclusively for two types of Bose portable speakers. Certain lithium Newdery Power Banks are also being recalled.
Canadians are urged to immediately stop using both products. As of October, there have been no reports of incidents or injuries in Canada. However, Bose has received seven incident reports globally, but no reports of injuries.
Newdery power banks
Health Canada
Newdery is recalling its power bank model ZHX-PB22, as the “lithium-ion battery in the power banks can explode or ignite, posing fire and burn hazards to consumers.”
A total of 962 units of the affected products were sold on Amazon.ca from June 2024 to November 2024. The model number is printed on the back of the power bank, and if your product is part of the recall, immediately stop using it.
Health Canada states that Amazon.ca has refunded consumers who purchased the product; however, if you didn’t receive a refund, you can contact Newdery directly.
Bose S1 Pro and S1 Pro+ System Battery Packs
Health Canada
Canadians who own the Bose S1 Pro Portable Bluetooth Speaker System or the S1 Pro+ Portable Bluetooth Speaker System should check if their product uses the affected battery packs. You can find out if the battery pack is part of the recall by checking if its serial number begins with one of the following six-digit sequences:
- 083723
- 078352
- 084105
- 078591
- 078592
- 084106
- 086409
If your speaker has the affected battery pack, immediately remove it and contact Bose Corporation to receive a free replacement.
“The continued operation of the affected battery packs as they age exposes the lithium-ion cells to potentially damaging operating conditions, posing potential fire and burn hazards,” reads the statement.
A total of 35,399 units of the affected products were sold in Canada from April 2020 to May 2024 for the S1 Pro System Battery Packs and from June 2025 to July 2026 for the S1 Pro+ System Battery Packs.
Canadians are urged to report any health or safety incidents related to the use of the recalled products or any other consumer product.