Costco Canada offering full refunds for recalled scooter
Costco Canada is alerting customers that it’s recalling a scooter sold in stores and members can get their money back.
Costco Canada customers who purchased a particular scooter are being notified that it’s part of a nationwide recall. According to the notice shared on the company’s website, the recall applies to the Phantomgogo G63 Electric Snow Scooter. The scooter is classified as a snowmobile under Transport Canada’s Motor Vehicle Safety Regulations.
Costco explains that the scooter “does not meet the requirements of the Canada Motor Vehicle Safety Standard.” The scooter also fails to meet the requirements when it comes to shields and guards, lighting system, occupant support system, controls, general hazards, and Vehicle Identification Number. As a result, it poses a safety issue for riders and increases the risks of injuries, even potentially serious ones.
Costco.ca
The scooters were sold between November 2024 and April 2025 at Costco warehouses and on Costco.ca. According to an old listing on the website, it retailed for $1,799.99.
“Please stop using the Phantomgogo G63 Electric Snow Scooter and return it to a Costco warehouse to obtain a full refund,” reads the notice. “We apologize for any inconvenience this may cause you.”
If you purchased the scooter and no longer have it, make sure share the recall notice with anyone who received or leased it. If you have questions regarding the recall, you can contact Phantomgogo at 1 (866) 570-8755 or email them at cs@phantomgogo.com.
Costco regularly publishes recalls on its website. Some of the most recent ones include the Jan. 26 nationwide recall of Pillsbury Supremo Extreme Pepperoni and Bacon Pizza Pops due to the potential presence of E. coli.
On Jan. 8, the company also announced that it was recalling The Harmony Bar and the Classic Box of 15 assorted filled chocolates by Peace by Chocolate due to possible Salmonella contamination.