Check your flight status: Air Canada IT issue causing major delays
An IT problem is causing flight delays for Air Canada customers, the airline confirmed in a tweet on Thursday morning.
Air Canada advises all customers to check their flight status before heading to the airport.
“We thank you for your understanding,” the carrier said.
Air Canada is experiencing an IT issue causing flight delays. Customers are advised to check the status of their flight at https://t.co/9y0kvWGAEn before going to the airport. We thank you for your understanding.
— Air Canada (@AirCanada) June 1, 2023
The tweet has received many replies from disgruntled customers.
One Twitter user complained that a flight from Toronto to Mexico showed as departed online, but it had not left the runway.
@AirCanada Flight AC 9991 Toronto to Mexico City shows departed which is not true. We have been stuck in this plane for the past two hours
— Ma Cherie. (@damselChoco) June 1, 2023
“Please, you can do better! This is so cruel!” the same person wrote in a follow-up tweet. “Get us out of the plane. We are tired of waiting.”
Fifteen minutes after the tweets were issued, Daily Hive checked the particular Air Canada flight from Toronto to Mexico City and found a “runway delay.”
Another Air Canada customer said they were deplaned after spending three hours in a plane going from Montreal to Winnipeg.
3 hours on AC371 and JUST deplaned! That’s crazy.
— T Bison (@T_Bison) June 1, 2023
According to Air Canada’s flight status checker, this flight also faces a runway delay.
Around 1:15 pm ET, Air Canada shared the following statement with Daily Hive.
“The communicator system has begun to stabilize, and aircraft continue to move although still at a lower-than-normal rate. As a result, customers may experience delays and in some instances cancellations as we move through recovery. Customers are advised to check the status of their flight before going to the airport as we anticipate the impact will persist through the balance of the day. We have also put in place a flexible policy for those who wish to change their travel plans at no cost.
The issue today was in the same systems as that of May 25, but it was unrelated. We have been in the process of upgrading this system using a third-party supplier’s technology. Air Canada will continue to work with the manufacturer to ensure stability in the system in the future.We apologize for the impact on our customers and appreciate their patience. We are working hard to get people on their way as soon as possible.”
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