Lotto Spot users urged to check tickets before app shuts down
If you’ve purchased lottery tickets through the Lotto Spot app, you might want to give them another look before the end of November.
The Western Canada Lottery Corporation (WCLC) is preparing to discontinue its current Lotto Spot app as it transitions to a new platform, but the change comes with a warning for players who have unredeemed winning tickets.
WCLC told Daily Hive that once the current Lotto Spot app is discontinued, it will be a bit more difficult to redeem any winning tickets.
Once the old app is discontinued, users will no longer be able to access or view tickets purchased through it. While the prizes won’t disappear, players who haven’t taken steps to redeem their tickets by the end of the month will have to go through an additional claims process with the WCLC.
“Ticket information from the previous Lotto Spot app cannot be automatically transferred to the new platform,” WCLC told us. “As a result, unredeemed tickets require manual review and validation rather than being migrated directly into the new app.”
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Players who are unable to redeem or save their tickets before the new app launches will need to contact WCLC’s Player Care team to initiate a claim.
The standard ticket expiry period will continue to apply, meaning tickets will still expire one year after their draw date.
Before the app transition, players are encouraged to review any tickets stored in the current app and either claim eligible prizes at a Lotto Spot retailer by having the ticket scanned directly from the app, or download their tickets to Apple Wallet or Google Wallet for future redemption before the ticket’s expiry date.
All forms of gambling, including the lottery, involve risk and outcomes are based on chance. Individuals are strongly advised to gamble responsibly. If you are experiencing any signs of gambling-related issues, check out these resources.