The CRTC wants to know about your bad experience with Canada's telecom companies

Jul 17 2018, 5:51 pm

If you’ve had a bad experience with misleading or aggressive sales practices by telecom service providers, the Canadian Radio-television and Telecommunications Commission (CRTC) wants to hear from you.

The CRTC is accepting written consumer comments until August 20, and this will be followed by a public hearing in Gatineau, Quebec, starting on October 22.

The CRTC announced an investigation into the sales practices used by the country’s largest telecommunication companies in June.

According to the Federal Government, Canadians have expressed serious concerns about telecommunication companies using misleading and/or aggressive sales tactics.

Current and former employees of these telecommunications service providers are encouraged to share their experiences and can apply for confidentiality.

“To provide a meaningful report to the government, it is important that we hear from Canadians across the country. We invite them to share their personal experiences with their telecommunications service providers in terms of misleading or aggressive retail sales practices,” said Ian Scott, Chairperson and Chief Executive Officer of the CRTC, in a statement.

“In particular, we encourage current and former employees as well as those who are more likely to be affected by these sales practices – such as seniors and people living with a disability or whose first language is neither English nor French – to come forward with their stories.”

Canadians can participate in this consultation by:

  • Filling out the online form
  • Writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2
  • Sending a fax to (819) 994-0218, or
  • Using the secure My CRTC Account (GCKey) for confidential information.
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