Three Calgary companies named among best in Canada for customer service

Plenty of major companies call Calgary home, and three were just named among the best in Canada when it comes to customer service.

Newsweek has released its annual list of Canada’s Best Customer Service 2027, in collaboration with Statista, a leading statistics ranking provider.

This year’s list features 426 winning companies across a whopping 116 categories. The results were based on surveyed consumers who have purchased products, used services or researched businesses within the past three years. Companies were scored on several factors, including communication, professional competence, customer focus, accessibility, and likelihood of recommendation.

Not one, but three companies based in Calgary were mentioned on the list.

In the category of Services: Transportation and Travel with the subcategory of Airlines, Calgary-based WestJet came in third place with a score of 77. In the same category but under the subcategory of Music Festivals, the Calgary Stampede (Music) also came in third with a score of 78.61.

In the Online Retailers: Clothing category, Mark’s landed in two subcategories, ranking second in both Footwear (Online) and Men’s Apparel (Online) with a score of 86.05 and 85.07, respectively.

Thea Uson-Ritchie/Daily Hive

The Canada’s Best Customer Service 2027 rankings were identified from the results of an independent survey of participants who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands; in total, over 60,000 evaluations were collected.

Curious to see how your favourite brands performed? You can check out Newsweek‘s full Canada’s Best Customer Service 2027 rankings on its website.