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Transportation, Urbanized, News

A Toronto man was charged $18,000 for a single Uber ride

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DH Toronto Staff Dec 12, 2017 11:40 am 9,116

Anyone that’s ordered an Uber on Friday or Saturday night understands that they might have to deal with surge pricing.

But seriously, you would never expect you would receive a bill for $18,518 for a 20-minute Uber ride.

And yes, as insane as that sounds, it happened to an Uber customer in Toronto this past Friday night following his 5.6 km Uber ride from The Entertainment District to St. Joseph’s Hospital.

Following the incident, the frustrated customer shared a screenshot of his Uber bill on Instagram, where it was then shared on Twitter by the customer’s friend Emily Kennard.

Kennard mentioned in her Tweet that Uber was “sticking to it”.

The Uber customer, Hisham Salama, was able to get Uber’s attention and he shared his conversation he’d been having with Uber Support through the app on Twitter on Saturday morning. Unfortunately, it wasn’t the response he was hoping to receive.

The Uber representative replied with, “It looks like the destination of drop off wasn’t the destination initially entered in the app when the trip was requested,” in response to why the user had been charged more than $18K for what should have easily been a $12-$20 trip.

However, following the sh*t storm that must have ensued, the frustrated Uber customer took to Twitter again to share that Uber had eventually refunded his $18k fare and issued an apology.

According to multiple outlets, the ridesharing service said the massive charge was simply “an error”.

With the holidays and New Year’s Eve coming up, let’s hope that something like this doesn’t happen again.

See also

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DH Toronto Staff

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