Hydro One is eliminating security deposits and returning existing deposits to customers

Apr 25 2017, 5:59 pm

After Kathleen Wynne announced cuts to Ontario’s hydro bills, Hydro One also announced some changes.

The Ontario electricity company is changing its customer-facing policies.

One of the major changes includes eliminating residential security deposits and extending its winter moratorium until June 1, providing relief measures for customers that accumulated significant balances on their accounts over the winter.

“We are changing the way we do business with our customers and working hard at becoming a trusted service provider,” said Ferio Pugliese, Executive Vice President, Customer Care and Corporate Affairs, Hydro One in a statement. “Last year we committed to reviewing our customer-facing policies and making changes to ensure all customers are treated fairly and getting greater value for the services we provide. We will continue to work at delivering on that promise.”

The changes to Hydro One’s customer-facing policies include:

  • Eliminating residential security deposits
  • Reducing our deposit requirements for businesses
  • New customer relief measures to help our most vulnerable customers that are at risk of disconnection
  • Doubling the funding to the United Way’s Low-Income Energy Assistance Program
  • Extending our winter moratorium until June 1, 2017

As part of its new process, Hydro One is eliminating all residential security deposits, and will be returning existing deposits and reducing deposit requirements for businesses. In addition, the company will contribute $2.2 million to the United Way for the Low Income Energy Assistance Program.

Hydro One says it has been focusing on efficiencies and keeping costs down and delivery rates affordable.

See also